Shipping
- Free Standard Shipping on all orders (2–8 business days)
- Express Shipping: $15 AUD (1–3 business days)
- Free Standard Shipping on orders over $300 NZD
- Standard Shipping: $9 NZD for orders under $300 NZD
- We ship worldwide. Rates and delivery estimates are calculated at checkout.
- International orders may be subject to local duties or taxes. For US customers, all duties and tariffs are prepaid at checkout - no surprise fees on arrival.
Orders are dispatched within 24 hours (outside of sale periods). You'll receive tracking via email once shipped.
For full details, see our [Shipping Policy].
Returns
Your first purchase of each eligible bedding type includes our 60-Night Sleep Trial. Try it at home, wash it and sleep on it. If it is not right for you, contact us within 60 nights of delivery to arrange a return for a refund.
- Eligible bedding includes fitted sheets, flat sheets, sheet sets, duvet covers, pillowcases and bedding bundles
- Promotional pricing and standard discount codes do not remove the trial unless the item is clearly marked Archive Sale or Final Sale
- The trial applies to the first purchase of each eligible bedding type
- Sleep masks and other accessories are excluded
- Trial return shipping is free within Australia; international return shipping is paid by the customer
Items not covered by the Sleep Trial may be returned within 30 days of delivery when they are unused, unwashed, unopened and in their original packaging. For hygiene reasons, sleep masks must remain unopened.
Archive Sale and Final Sale
Items clearly marked Archive Sale or Final Sale are not eligible for change-of-mind returns, refunds, exchanges or the 60-Night Sleep Trial. This does not affect your rights under Australian Consumer Law if an item is faulty, damaged, incorrectly described or not fit for purpose.
E-gift cards are non-refundable except where required by law.
For full details, see our Returns Policy.
If your order arrives damaged, faulty or incorrect, contact us at hello@myntlab.com with your order number, photos and a short description of the issue. We will arrange the appropriate remedy as quickly as possible. Your rights under Australian Consumer Law apply to all purchases, including discounted, Archive Sale and Final Sale items.
The fastest way to exchange an item is to return it and place a new order for what you'd like instead.
Australian customers: We'll provide a return shipping label. The cost of the label ($9) will be deducted from your refund.
International customers: You'll need to arrange and pay for return shipping. We recommend using a tracked service for peace of mind.
To request an exchange, contact us at hello@myntlab.com.
If your order is returned to us because it was uncollected, the delivery address was incorrect, or delivery was refused (including refusal due to customs duties), a refund will only be processed once the package has been physically received back at our warehouse.
Please note that the refund amount will be the total product cost minus the original shipping fee and the return shipping cost charged by the carrier. As we are charged for shipping both ways, these costs are non-refundable.
If your order arrives damaged, faulty or incorrect, contact us at hello@myntlab.com with your order number, photos and a short description of the issue. We will arrange the appropriate remedy as quickly as possible. Your rights under Australian Consumer Law apply to all purchases, including discounted, Archive Sale and Final Sale items.
Once your return is received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method and usually appear within 3-7 business days, depending on your bank or payment provider. Original delivery charges are non-refundable unless the item is faulty or the law requires otherwise.
Need More Help?
Our customer support team is here to help with any questions about shipping or returns. Reach out at hello@myntlab.com or use our live chat for immediate assistance.
