Refund policy

60-Night Sleep Trial

Your first bedding order, bought at full price, with our welcome offer, at a regular set price or with our standing bundle-and-save, includes our 60-Night Sleep Trial. Try it at home, wash it and sleep on it. If it is not right for you, contact us within 60 nights of delivery to arrange a return for a refund.

  • Standard discount codes used outside sale periods are still covered.
  • Repeat orders, sleep masks, accessories, items bought in an event sale and items in the Archive Sale, Final Sale and Clearance collections are not covered.
  • Return postage is free within Australia. International customers pay return postage, including during the trial. Duties and taxes are not refunded.
  • Washed and used is fine. Please send trial returns back clean and complete, with every piece of the set plus any free gift.
  • The Sleep Trial is available once per customer and household.
  • If you keep part of a set, the refund is the value of the pieces returned.

Standard returns

Items bought in a sale (Black Friday, Mother's Day, EOFY, Boxing Day, flash or site-wide sales) have no sleep trial. Unopened, unwashed items can be returned within 30 days for store credit. In Australia the return label is a flat $10, taken from your store credit. International customers pay their own postage. Free gifts come back with the order. Full-price items outside the trial can be returned on the same terms for a refund. For hygiene reasons, sleep masks must remain unopened.

  • Once your return is approved, please post it within 14 days. Returns that arrive after this, or without approval, may not be accepted.
  • Keep your proof of postage until your refund or credit is processed. We can't refund items lost in transit on change-of-mind returns.
  • Store credit is added to your Mynt Lab account under your order email and is used at checkout.

Archive Sale and Final Sale

Items in the Archive Sale, Final Sale and Clearance collections are final sale. We cannot accept change-of-mind returns or exchanges on them. Faulty items are always covered, including sale and final sale items. E-gift cards are non-refundable except where required by law.

Faulty, damaged or incorrect items

Every Mynt Lab order is checked before it leaves us. If something isn't right, here's how we'll sort it out.

Wrong or damaged on arrival. Please check your order when it arrives. If anything is wrong or damaged, email hello@myntlab.com within 7 days of delivery with your order number and photos, and we'll fix it at no cost to you.

Faults that show up later. Tell us as soon as you notice a problem, ideally within 14 days, by emailing hello@myntlab.com with your order number, clear photos of the issue, when you first noticed it, and how you wash and dry the item. The longer an item has been used, the harder it is to tell a manufacturing fault from normal wear and tear, so reporting early helps us help you.

Inspection. We may ask you to send the item back so we can inspect it before deciding the outcome. Please don't send anything back until we've asked. If the item is faulty, we cover the return postage. If we find no fault, we'll explain why and can post the item back to you at your cost.

How we make it right. If we confirm a fault, we'll replace the faulty piece only, not the whole set or order. If that item is no longer available, we'll offer the closest alternative from our current collections or store credit for the value of that piece. Where a fault is serious, we'll also offer a refund. A replacement doesn't restart the time from your original purchase.

What's not a fault

  • Pilling, which can happen with fabric that hasn't been treated with harsh chemicals
  • Discolouration from body oils, sweat, skincare, fake tan or harsh detergents
  • Minor shrinkage after the first few washes
  • Damage from not following the care instructions, such as hot washes, bleach, fabric softener or high-heat drying
  • Snags, holes or tears from pets, jewellery, zips, velcro or other sharp objects
  • Wear from rough or abrasive mattress toppers or protectors
  • Normal wear and tear from regular use and washing
  • Personal preference about how the fabric looks or feels after use
  • Items used in commercial settings, such as short-stay rentals

Claims are for the original purchaser, with proof of purchase.

Exchanges

The fastest way to exchange an item is to return it and place a new order for what you'd like instead. Australian customers: outside the trial the return label is a flat $10, taken from your refund or credit; trial exchanges use the free trial label. We send the replacement free. International customers pay their own return postage on every return, including during the trial. To request an exchange, email hello@myntlab.com.

Uncollected or refused deliveries

If your order is returned to us because it was uncollected, the delivery address was incorrect, or delivery was refused (including refusal due to customs duties), a refund is processed once the package is back at our warehouse. The refund is the product cost minus the original shipping fee and the return shipping cost charged by the carrier.

Refund processing

Once your return arrives and is checked, we approve refunds within 3 business days. It usually appears in your account within 3 to 7 business days, depending on your bank. We do not charge a processing fee. Original delivery charges are non-refundable unless the item is faulty or wrong. US customers: duties, taxes and tariffs paid at checkout are non-refundable.

Questions: hello@myntlab.com